{"id":4445,"date":"2026-03-20T08:42:13","date_gmt":"2026-03-20T08:42:13","guid":{"rendered":"https:\/\/frenvi.eu\/?page_id=4445"},"modified":"2026-03-20T08:42:50","modified_gmt":"2026-03-20T08:42:50","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/frenvi.eu\/en\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"\t\t
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Politica de retur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\ud83d\udd04 Politica de Retur \u2013 frenvi.eu<\/h1>

1. Dreptul de retragere<\/h2>

Conform legisla\u021biei \u00een vigoare, ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de:<\/p>

\u27a1\ufe0f 14 zile calendaristice<\/strong> de la primirea comenzii<\/p>

2. Condi\u021bii de retur<\/h2>

Pentru a putea returna produsele:<\/p>

  • acestea trebuie s\u0103 fie nefolosite<\/strong><\/p><\/li>

  • s\u0103 fie \u00een ambalajul original<\/strong><\/p><\/li>

  • s\u0103 nu prezinte deterior\u0103ri<\/p><\/li><\/ul>

    3. Excep\u021bii de la retur<\/h2>

    \u2757 Nu se pot returna:<\/p>

    • produsele alimentare desigilate (ex: tac\u00e2muri comestibile)<\/p><\/li>

    • produsele care prezint\u0103 urme de utilizare<\/p><\/li>

    • produsele personalizate (dac\u0103 exist\u0103)<\/p><\/li><\/ul>

      4. Procedura de retur<\/h2>

      Pentru retur:<\/p>

      1. Trimite\u021bi un email la [emailul vostru]<\/p><\/li>

      2. Men\u021biona\u021bi:<\/p>

        • num\u0103rul comenzii<\/p><\/li>

        • produsul returnat<\/p><\/li><\/ul><\/li>

        • Ve\u021bi primi instruc\u021biuni pentru expediere<\/p><\/li><\/ol>

          5. Costuri de retur<\/h2>

          • Costul transportului pentru retur este suportat de client<\/p><\/li>

          • \u00cen cazul unui produs defect sau gre\u0219it livrat, costul este suportat de v\u00e2nz\u0103tor<\/p><\/li><\/ul>

            6. Rambursarea banilor<\/h2>

            • Rambursarea se face \u00een maximum 14 zile<\/strong> de la recep\u021bia returului<\/p><\/li>

            • Banii vor fi returna\u021bi prin aceea\u0219i metod\u0103 de plat\u0103<\/p><\/li><\/ul>

              7. Produse defecte sau livrate gre\u0219it<\/h2>

              Dac\u0103 a\u021bi primit un produs:<\/p>

              • defect<\/p><\/li>

              • deteriorat<\/p><\/li>

              • diferit fa\u021b\u0103 de comand\u0103<\/p><\/li><\/ul>

                \u27a1\ufe0f v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een maximum 48h de la primire<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Politica de retur \ud83d\udd04 Politica de Retur \u2013 frenvi.eu 1. Dreptul de retragere Conform legisla\u021biei \u00een vigoare, ave\u021bi dreptul s\u0103<\/p>","protected":false},"author":1,"featured_media":1312,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"iawp_total_views":9,"footnotes":""},"class_list":["post-4445","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nPolitica de retur - Frenvi - Redefining Sustainability<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/frenvi.eu\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de retur - Frenvi - Redefining Sustainability\" \/>\n<meta property=\"og:description\" content=\"Politica de retur \ud83d\udd04 Politica de Retur \u2013 frenvi.eu 1. 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